As the Director of First Impressions, Lorena enjoys the crucial role she plays in public relations and the marketing of the company. For her, delighting the client or prospect with a warm greeting, a friendly smile, or an attentive and helpful voice on the telephone shows how much she cares.
The most favorite aspect of her job, and the one thing that motivates her the most, is the warm and caring atmosphere of TRS, and the fondness she feels for their clients. She loves getting to know the people who come to visit as they work with planners and client managers to perfect their retirement plans. She builds a genuine friendship over the weeks, and that sense of community constantly drives her to do her utmost to help folks feel that they are at home and among friends when they visit the office.
When she’s not at work, she continues her “mother hen” role at home. Family is the most important thing to her, so she is always working to get the family together for home cooked meals, a good game of charades, or to watch a movie together with popcorn and a sleeping cat on her lap. She loves travel, whether it is to visit family around the country, exploring a foreign city, or enjoying a relaxing vacation at the Oregon Coast.